How come retailers who EFF up never say, "I am sorry"?
HOW COME THEY NEVER SAY THIS:
"I'm so sorry. We really messed up. Here, let me __________________"?
It would buy them a lot of mileage but they could not care less.
Walgreens sucks. Amazon sucks. These big companies are happy to take your money but they assume no responsiblity when a customer feels ill-treated and needs competent, compassionate, professional service?
Oy. Forgive my 
Just very disappointed in the lack of common courtesy and basic customer service protocol. I've worked in customer service. I know how to treat a customer.
(If any of you work in such a capacity, I hope you're a fine exception to the rule and you're not offended because you're not one of these people who doesn't care about customers. I am not talking about you if you are.)
Peace.
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More than they wanted money. This was years ago and I don't have a link, but my memory of the article was that they found if the doctor and the facility apologized and paid for any required follow up care the people who had planned to sue dropped them. And in the long run they were happier about the results than the people who sued and got big bucks.
Aha - here is the study: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2628492/
And the article I think I saw: http://www.nytimes.com/2008/05/18/us/18apology.html?pagewanted=all
Businesses need to learn this. When they screw up, admit to it, try to fix the problem and if it's not possible to fix, refund the money and make any damages good. And be nice about it. 
