The DU Lounge
Related: Culture Forums, Support ForumsOyez, Lounge court: Where to draw the line?!1
Situation: On August 5 I put in an order at a print/copy shop -- and paid in advance (first mistake). Today is 08-21. It's a 50 pp/100 copies job, collated/not-bound. The fellow didn't give a firm date, said Monday or Tuesday (10th or 11th). I gave the benefit of the 10th and called in on the 11th. The woman who answered was evasive, said the fellow was not in the office, that she would ask him when he arrived. Around Noon I stopped by. She was flustered, said the dude had had a death in the family the night before, "pulled the plug" adding that "they knew this was coming" and he would be out three days (translated, he took on the job knowing there would be a built-in delay). I was aghast at his loss and told her not to bother him, that I would wait until he came back. So by Friday the situation was again "Monday or Tuesday." Tuesday he said he had not caught up as soon as he thought (meaning he was doing other jobs ahead of mine), that he would try for Wednesday and call Thursday. He didn't call Thursday. There was a terrific thunderstorm Wednesday night. I called Thursday, asked how it was going, and he said, "I'm having a terrible day." I said, "Well, so am I, so how's my project?" He said that the storm had knocked out his whole computer system, that he had the techs there. I asked whether he might be back in service by Friday since they are closed Sat-Sun. He said he might be able to use the system over at the tech's place and would call me, what was my number again?
O.K., I've asked a couple of other places (not identifying this dude's business), and they've told me this job could be done "from one day to the next," and that it seems I'm being jacked around.
He hasn't called today/Friday. Should I demand a firm delivery date when I check back Monday? Should I check back NOW? If he doesn't come through with a date by Monday, should I cancel and get my cash back and go elsewhere?
How much of a schmuck am I?!1
DawgHouse
(4,019 posts)Should be ready the next day at most printers. Maybe this guy is super cheap or something?
I would ask for refund and take it somewhere else.
CaliforniaPeggy
(149,640 posts)Take your business elsewhere. He is taking BIG advantage of you. BIG.
Don't pay in advance ever again.
Yikes!
csziggy
(34,136 posts)While you can sympathize about a death in the family, this is ridiculous. If he's having a hard time handling his business and the grief he should get someone else to take over the jobs he's committed to for now.
UTUSN
(70,711 posts)If, at the beginning, I would say, gimme-a-date/gimme-a-(content)-gimme-a price, it would be fine.
But I always think that if I treat people correct that I will be treated correct (I never use the word "right" back.
*****O.K., so here's where it stands now: Monday morning, I've got a dental appointment. If the dude doesn't deliver/give-firm-date, I will give him notice to cancel/refund.
EVERYTHING WITH ME is the TIP OF THE ICEBERG. I've been KIND. I'm old/ got limited time, this task was on my To-Do list, have got some people waiting for ME TO DELIVER. Capiche?!1
*********So. What-m-I-gonna do Monday: Go, present. Say, hey give me a date/if not Cancel/Refund. If not, Better Business Bureau/police. How tough I gotta be, and WHY do I gotta be tough/mean/a-hole?!1
TexasBushwhacker
(20,202 posts)If so, call your CC company and tell them to cancel the charge.
UTUSN
(70,711 posts)csziggy
(34,136 posts)I ordered ribbons and prizes for a series of horse shows. Four months in advance with a sizable deposit for everything needed for three shows, a month apart. Delivery dates were set two days in advance of each show. I was trying to support a local business rather than save a few bucks by ordering from a catalog.
Six weeks before the first show I called to check on the order. Clerk that took the call didn't know what I was talking about, couldn't find the order. A few days later I stopped in to talk to the business owner. He clearly didn't remember me, but he did locate the order and made me change some of the prizes since he couldn't get the originals on "short notice" - this over two months after the order was placed!
Two weeks later I checked again. Still the prizes were not in. He wanted me to change my selections again. I told him that I would be happy to cancel the order and order exactly what I wanted from an out of town source. He backed up and said he would get my original selections on time.
After that I called once a week. The owner was getting testy with me but still kept refusing to let me see their progress on the prizes. He claimed the ribbons were no problem and would be ready.
The Monday before the first show I called to schedule when I could pick up the ribbons and prizes. They said Friday, I said the schedule called for pickup on Thursday. They said OK. Thursday I went in - NOTHING was ready. They said to come back Saturday morning.
HELL NO! The show started at 8 AM Saturday. With just my husband and I running the whole thing there was no one available to drive into town, load up prizes and ribbons and get back before the first class ended. They did get the order ready - at 8 PM Friday night.
The owner had the gall to complain about having to work late on a Friday. As I paid the remainder owed for that order I cancelled the orders for the other two shows. The business owner was angry but not anywhere near as angry as I was.
The next week I placed a phone order for the next two shows from a place that had been recommended by a friend. They asked when the shows were and set the delivery date for the Monday prior to the show. A week after I placed the order they called me (instead of me having to call them) to verify the show and delivery dates and the exact order items. Monday before the show the UPS truck pulled up with the entire order, no mistakes, no drama.
Every show I was involved with from then on ordered from that company. One person in an organization asked about ordering from the local business. I told her if she wanted to order from them, fine, but SHE would have to deal with the entire thing and I would have nothing to do with it. We ordered from the other company.
Sorry for the length of this - I didn't realize how angry I still was after all these years. Those shows were in 1987 - I thought I was over caring about the incident!
****
Don't let the company push you around anymore. Give them one last date to deliver. If the job isn't done, get your money back and walk out.
UTUSN
(70,711 posts)elleng
(130,974 posts)You're not a schmuck; he is. You're nice and patient.
UTUSN
(70,711 posts)UTUSN
(70,711 posts)From the first moment I set foot in that place, VIBES were wrong.
First, they have a one-way viewing window, like, you drive up and they can see you but you can't see them, so it's like PARANOID time, they can HIDE, say, so-and-so is not IN, or they say, "Oh, no, it's THAT dude!1"
* So then, the dude had 4-5 Bibles on his desktop. Fine. I assumed he was a Protestant, later/no-Catholic. He said he collects Bibles, has 10+ at home.
* Late in our transaction (his couple of excuses later) I took my 1973 Bible "Common Bible" (Ecumenical), to build rapport/ didn't work.
*****Getting the picture, mon frères? Seems like nothing I do works.
LiberalElite
(14,691 posts)PufPuf23
(8,791 posts)the vendor is betting that the originals will show up.
UTUSN
(70,711 posts)trying to find a non-malignant motive, too. Part of the equation is that he has a wall (at least with me), doesn't communicate, doesn't explain, just has me in this blank space.
PufPuf23
(8,791 posts)is, if not malignant, high jerkdom.
I would go elsewhere. Now.
Seems to me as a job that could be done in a day.
Hope this gets settled for you.
roody
(10,849 posts)This person is unreliable.