The DU Lounge
Related: Culture Forums, Support ForumsI know the end of the world is nigh
Can I still have pet peeves?
Spent some time on hold this morning. I hate hold music and hold messages. The music, if you can call it that, sucks. And it's tinny. And it sucks. And it goes on forever and ever, repeating. I feel like a prisoner who spends his time counting the tiles in the ceiling or the cracks on the wall, or whatever it is prisoners do.
And the hold messages. Once is enough. I don't need to hear your self-serving messages over and over.
Forget waterboarding. Put on headphones and make suspects listen to hold music.
I'm done, thanks.
The end of the world may resume now.
True Dough
(17,354 posts)is when a business constantly inserts a recorded message that "Your call is very important to us. Our representatives are all busy now, but someone will take your call as soon as possible," or something to that effect. Then the hold music resumes. Then 15 seconds later that message comes on again. Repeat. Repeat. Repeat.
UGH!!!
Wounded Bear
(58,758 posts)I just want to scream, "If my call is so damned important, why don't you answer it?"
csziggy
(34,139 posts)On the internet or with a text message. Problem is - if there is no power I don't have internet. And I get no cell signal here so I can't text anybody.
The phone/internet/TV tech support line also has the same type messages. By the time I get someone on the line I want to scream at them! They also have "automated tech support" on the phone line. Essentially all they tell you to do is to restart everything. Before I call tech support, I've already done that with the modem, the TV box, the computer and the TV.
Phentex
(16,334 posts)IF I COULD GET TO THE INTERNET, I WOULD!
What a moronic message to play.
csziggy
(34,139 posts)Aside from the fact that I've only owned a phone capable of texting for a couple of weeks, there is the fact that I get no cell signal here at my house. When I charge the new smart phone it makes plaintive little noises as it searches for a signal.
It also makes a happy little sound when it locates the Wi-Fi but I'm not sure if it then is able to send a text.
Laffy Kat
(16,391 posts)And most of the time patients have to wait a loooong time. By the time I talk to them they are homicidal and I don't blame them. Would it kill organizations to work on the hold situation?
matt819
(10,749 posts)That's what prompted my post.
Laffy Kat
(16,391 posts)csziggy
(34,139 posts)They had the most wondrous Celtic music when you were on hold. I told the tech support people they should have a play list available to download - I would have bought some of those albums. That was the only company I ever wanted to have longer hold times!
lunatica
(53,410 posts)Giving you choices like, "If you want to pay a bill, press 1" or say "pay a bill".
I went round and round one day with one of these robots when what I needed was to talk to a person. I finally got one and was helped. Before I hung up I told the nice woman that I wanted her to tell her supervisor that me, Lunatica, strongly suggest they fire that robot. The nice lady cracked up laughing. I think I made her day.
Phentex
(16,334 posts)First the robot tells me to speak in complete sentences and he will understand what I say. I say "problem with the tv signal" and he says "I'm sorry, I didn't get that." And I say "tv problem" and he says "Sorry, I didn't get that." And I say "TV." And he says, "OK. Do you want to pay your bill or can I help you with something else?" And I say "technical support" and he says "OK. You need technical support. First, let me get some information. With which product do you need technical support?" I say "Uverse television signal" and he says, "OK, you need help with your Uverse internet. Many issues can be resolved by visiting www.att.net...
Then I am screaming "REPRESENTATIVE! REPRESENTATIVE!" in between responses of "I'm sorry, I didn't get that."
Until finally he says, "Let me transfer you to an operator."
csziggy
(34,139 posts)Once I just mumbled "muumnbvasd; lkhfuyrbt" into the phone until it sent me to an operator. Asking for a human or customer representative had done no good on a previous call then I got interrupted and had to hang up. So when I called back I gave the robot nothing to work with and it hooked me up with a human very quickly.
Skittles
(153,254 posts)seriously
my2sense
(2,645 posts)having to speak to the robot that can't understand my answers. After a few tries I'll just say "speak to representative" until it rolls over to a human. Corporations are so greedy they care nothing about "customer service" anymore.
mnhtnbb
(31,410 posts)that doesn't contain what you need so you have to go through again trying to decide
which number to select--which turns out not to be what you want--and then exit and try to get a REAL LIVE PERSON.
I HATE robotic phone trees. Hate them.