google: Frontier Verizon switch over complaints.

Customer service is clueless.

Are you purposely moving from fiber optic to cable or satellite?

Instead of saying superior service I should say superior picture, it is my personal experience nothing comes close.

I pay for fios but they refused to put fiber optic in my house unless I paid a bundle, they jsut hooked it up to regular cable. and that was verizon.

One of the best places to get results is here: https://www.dslreports.com/forum/frontiernet

Also, no wonder you couldn't see Banshee, because that's a Cinemax show, not Showtime.

And I know that Banshee is on Cinemax - channel 420! - but was kinda hurried when I typed. We could not get Showtime OR Cinemax online, just HBO GO.

The tech who came out to my house said that Frontier did not really know what to do with digital voice. And everyone from Verizon had digital voice. And they were working on it, nothing to do at my house.

What happened - everyone who either called support or did some troubleshooting on their own - if they reset their router, they lost their digital voice. Or if support bounced the ports, anything at all - lost their phone service. So the guy came back a second time, grandson and I were in the kitchen, the phone rang, and we jumped and looked at it like it was possessed. It was the Frontier tech, he was outside in his van, his job for the day was driving to everyone who lost their phone service, and calling them to tell them it was back.

As far as not having the online access - they basically said all packages we were paying for, and all movies we had purchased, would be available online on May 1. So my son caught up with Banshee and Game of Thrones and Silicon Valley.

Plus, looks like I still have my retiree discount. Or most of it, the bill is about 2 or 3 dollars more, I think. Hard to tell because my son bought Revenant - I hate buying movies! - and I think that, with taxes, was the difference.