I'll Float This Question Again - Is Anyone Else Having Problems Dealing With IDES.....

A friend - well over a month ago filed for unemployment and still hasn't received a certification letter from IDES - which I'm told by her she needs to proceed to the next step and getting paid.

She's tried contacting them by phone and gets busy signals; long waits when she finally connects; and gets hung up on when someone finally picks up the call. She's tried the website - and indicates there is nothing on it to help her or answer her question(s). All she wants to know is if they received her info and if anyone is dealing with it or if they have any questions that maybe she could answer or clarify. The worse thing that can happen is that her application gets lost in the system.

Money is getting tight for her and she was counting on an unemployment check. Things are getting dire.

Is anyone else having similar problems? Does anyone have any other suggestions as to how she should deal with this? I know that the Governor has indicated that the system is overwhelmed and he's trying to hire more hands to do the work. What makes me laugh is that this system is dealing with people that are unemployed and need jobs. One would think he'd have a real big pool of people to choose from.

Her fellow workers at the same company have filed around the same time or after she filed and have received their money already. I thought maybe they were approaching this by date of filing the application - but I guess that theory is blown.

Any help would be appreciated.