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madamesilverspurs

(15,809 posts)
Tue Oct 11, 2016, 01:29 PM Oct 2016

Can't open my canvasser files

Last edited Tue Oct 11, 2016, 04:15 PM - Edit history (1)

GAAAHHHHHHH!!!!!!!!! Windows did a huge update overnight, everything is totally different. And I can't open any of my Publisher files; used to just go to my document list and click to open, now it wants me to choose an app -- none of which are familiar. Used to open everything through Office, can't even find that now.

Any ideas? Kind of desperate here, just prepared candidate walk lists for canvassers and now can't open them to send them to the office for printing. Lousy timing, eh?


Update: Spent a couple hours on the phone with Microsoft customer service. Turns out that something had removed my Office Suite; they did a remote download and reinstall. It worked, I can now access my files again. Following the panic nightmare of having to recreate all those files, I'm glad I have my annual cardiology checkup today. Yeesh. And thanks for the help!

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Can't open my canvasser files (Original Post) madamesilverspurs Oct 2016 OP
Try this canetoad Oct 2016 #1
Tried that. madamesilverspurs Oct 2016 #2
Could publisher be installed... discntnt_irny_srcsm Oct 2016 #3
. madamesilverspurs Oct 2016 #7
I'm glad you passed the checkup discntnt_irny_srcsm Oct 2016 #10
Might be a bit tricky to find canetoad Oct 2016 #4
I'm "chatting" with MS support madamesilverspurs Oct 2016 #5
Good-O. canetoad Oct 2016 #6
. madamesilverspurs Oct 2016 #8
Glad it's fixed. nt canetoad Oct 2016 #9

canetoad

(17,192 posts)
1. Try this
Tue Oct 11, 2016, 01:43 PM
Oct 2016

Assuming you are talking about MS Publisher, Right click on the file to bring up the context menu.

Select: Open With
If Publisher is not on the list that opens, go to the bottom
And click Choose Program / Browse (varies with versions of Windows)
Then navigate to your Program Files folder where the MS Publisher.exe is.
There should be an option 'Always Open with this Program' somewhere.

madamesilverspurs

(15,809 posts)
2. Tried that.
Tue Oct 11, 2016, 02:16 PM
Oct 2016

It gives a list of apps (notepad, paint, explorer, therefore, others I've never heard of (and some of them require purchase). Program files shows MS Publisher DOES NOT EXIST ????

madamesilverspurs

(15,809 posts)
7. .
Tue Oct 11, 2016, 04:15 PM
Oct 2016

Update: Spent a couple hours on the phone with Microsoft customer service. Turns out that something had removed my Office Suite; they did a remote download and reinstall. It worked, I can now access my files again. Following the panic nightmare of having to recreate all those files, I'm glad I have my annual cardiology checkup today. Yeesh. And thanks for the help!

canetoad

(17,192 posts)
4. Might be a bit tricky to find
Tue Oct 11, 2016, 02:30 PM
Oct 2016

You need to browse to find it, if it isn't in the list of programs.

Find your Microsoft Office folder. Probably in C: Program Files (you may have two of these - 32 bit and 64 bit - look in both)
Inside it will be a few other folders. I'm using an old Office version, so can't really help you locate it accurately.

The file you are looking for (on my system) is called MSPUB.exe in a folder called OFFICE (number).

Most important, after right clicking, Open With, search for an option that allows you to go searching for the Publisher.

madamesilverspurs

(15,809 posts)
8. .
Tue Oct 11, 2016, 04:15 PM
Oct 2016

Update: Spent a couple hours on the phone with Microsoft customer service. Turns out that something had removed my Office Suite; they did a remote download and reinstall. It worked, I can now access my files again. Following the panic nightmare of having to recreate all those files, I'm glad I have my annual cardiology checkup today. Yeesh. And thanks for the help!

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