Computer Help and Support

Control-Z

(15,682 posts) Sun Dec 10, 2017, 04:11 PM Dec 2017

A couple days ago I got a notice for Windows 10 update.

It warned that the update would take longer than usual. So I scheduled it for 3:00 the following morning thinking it would be completed by the time I got up. That was yesterday morning. My computer has been stuck on a dark blue screen with the circling white dots ever since I got up yesterday.

I've googled it and it appears to have happened to a lot of folks but they all seem to have a way out with something other than just a dark screen to work with. I've tried ctrl alt delete and escape. I think there's an F key that might help but I can't remember which one. I guess I could try them all but I'm not sure that's such a good idea. The only other thing I can think to do at this point is a forced stop.

If anyone has an idea or knows something about this I would greatly appreciate the help. Thanks!

10 replies

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A couple days ago I got a notice for Windows 10 update. (Original Post) Control-Z Dec 2017 OP

If you kill the power, upon restart, the unsuccessful update should revert to the previous version earthshine Dec 2017 #1

Yeah, I'm pretty sure my internet connection is the culprit here. Control-Z Dec 2017 #4

You have a great user name! You will need to do the big "undo" here. Good luck. nt earthshine Dec 2017 #8

Same thing happened to me. CherokeeDem Dec 2017 #2

Your post gave me the confidence I needed Control-Z Dec 2017 #5

Phew!!! CherokeeDem Dec 2017 #9

That update messed up my Turbineguy Dec 2017 #3

It is amazing how many people had problems Control-Z Dec 2017 #6

kissy noises t o may mac. i upgraded my apple to the most recent op. pansypoo53219 Dec 2017 #7

To those of you for whom the update process worked-- disalitervisum Dec 2017 #10

earthshine

(1,642 posts)

1. If you kill the power, upon restart, the unsuccessful update should revert to the previous version

Reply to Control-Z (Original post)

Sun Dec 10, 2017, 04:21 PM

Dec 2017

of Windows.

At some point, it will attempt to do this long update again. Make sure it has a good internet connection to do this.

(Your internet probably went out during this update.)

I upgraded all of my computers to Win 10.

After a few months, one by one, I put them back to Win 8.1.

Windows 10 is designed to be better for Microsoft, not its users.

Some things about 10 are better than 8, but its not worth this kind of grief.

Control-Z

(15,682 posts)

4. Yeah, I'm pretty sure my internet connection is the culprit here.

Reply to earthshine (Reply #1)

Sun Dec 10, 2017, 06:05 PM

Dec 2017

After years of fast, reliable, internet I moved to a location where I'm stuck with Spectrum (Time Warner). My wireless connection is sketchy at best.

earthshine

(1,642 posts)

8. You have a great user name! You will need to do the big "undo" here. Good luck. nt

Reply to Control-Z (Reply #4)

Sun Dec 10, 2017, 06:58 PM

Dec 2017

CherokeeDem

(3,709 posts)

2. Same thing happened to me.

Reply to Control-Z (Original post)

Sun Dec 10, 2017, 04:35 PM

Dec 2017

I Googled it on my phone and ended up doing a hard reboot. When I turned my laptop back on, it resumed the backup from the place it started spooling with no other issues. It just took too freaking long.

Why the heck can't MS get this right without creating such issues?

Control-Z

(15,682 posts)

5. Your post gave me the confidence I needed

Reply to CherokeeDem (Reply #2)

Sun Dec 10, 2017, 06:10 PM

Dec 2017

to finally just force it off. When I powered on it went straight to the point where it had stalled. It took less than 10 minutes to complete the update and I am now fully operational.

Thank you for your reply.

CherokeeDem

(3,709 posts)

9. Phew!!!

Reply to Control-Z (Reply #5)

Sun Dec 10, 2017, 07:04 PM

Dec 2017

So glad it worked for you, too!!!!

You are welcome!

Turbineguy

(37,337 posts)

3. That update messed up my

Reply to Control-Z (Original post)

Sun Dec 10, 2017, 04:46 PM

Dec 2017

Office 365. I spent Friday cleaning and re-installing to no avail. 2 hours on chat with technical help. Call-back scheduled for Saturday evening. Saturday morning I reformatted and bought Windows 10 Pro. About an hour before my session with the Answer Desk I got Office 365 to work. Everything else re-installed today and set up.

Control-Z

(15,682 posts)

6. It is amazing how many people had problems

Reply to Turbineguy (Reply #3)

Sun Dec 10, 2017, 06:19 PM

Dec 2017

with the update.

So, after reading the replies here I finally just turned my computer off and then turned it back on. It went straight to the place where the update had stalled and finished in a matter of minutes.

Once again DUers have saved the day!!

pansypoo53219

(20,977 posts)

7. kissy noises t o may mac. i upgraded my apple to the most recent op.

Reply to Control-Z (Original post)

Sun Dec 10, 2017, 06:55 PM

Dec 2017

took a few hours.

disalitervisum

(470 posts)

10. To those of you for whom the update process worked--

Reply to Control-Z (Original post)

Sun Dec 10, 2017, 09:49 PM

Dec 2017

Congratulations, but listen, the best thing is to NOT update to a new OS over an existing OS but rather get a computer with the OS you want.

I know this is highly impractical financially and physically for many, including myself, I still use Widows 8.1 and will not update to Windows 10 on my computer. I will wait until I can afford a computer with Windows 10 (or whatever OS is the latest at that time).

I got this advice from an IT professional who runs an IT/Cybersecurity school.

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