Computer Help and Support

NJCher

(35,706 posts) Thu Jun 14, 2012, 02:25 PM Jun 2012

Best Technical Support Plans

I have been using Netgear's technical support, which cost me $99 a year. My plan is up, though, and when it came time to renew, they told me it's gone up to $139 per year. I would pay it but the accents are too hard to deal with at that price.

I hate Comcast, but that's my ISP and they have a support plan for $9.95 a month but with a $39.95 one-time sign-up fee. It's not much less but they do route the calls to "North American" technical support people, thus I'm hoping for less of a problem with the accent.

Does anyone know of any other support plans out there that I should check out?

Cher

2 replies

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Highlight:

Best Technical Support Plans (Original Post) NJCher Jun 2012 OP

What kind of support are you looking for and how often do you need it? Gore1FL Jun 2012 #1

medical problem NJCher Jun 2012 #2

Gore1FL

(21,146 posts)

1. What kind of support are you looking for and how often do you need it?

Reply to NJCher (Original post)

Thu Jun 14, 2012, 10:28 PM

Jun 2012

There are a lot of posters here with decades of experience, and it doesn't cost a dime.

NJCher

(35,706 posts)

2. medical problem

Reply to Gore1FL (Reply #1)

Fri Jun 15, 2012, 03:06 PM

Jun 2012

I have a medical problem (PTSD) that prevents me from thinking clearly when I'm under stress, and I'm always under stress when my computer doesn't work. I need to know for sure I can get help and get it right away, so that kinda' precludes the good will of strangers.

The last time I called for tech assist was when my Nook wasn't being recognized by my computer. The time before that was when I was knocked offline and my router wasn't working when I got back online.

Thanks for your thoughts.

Cher

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