I need a sleuth. Someone who can access the wayback machine...or render an opinion...
Question: Is it possible for a company to wipe content from a website that doesn't belong to them?
Here are the high points:
I was scammed by a company called ITech last Friday evening. I thought I was talking to someone from Norton/Symantec, but I wasn't. I had called to ask that my Norton subscription be uploaded to my laptop. I already had it on my desktop.
With my permission, the "engineer" took control of my computer, supposedly to upload the program and to make sure there wasn't any other security system that would conflict.
As he scrolled through my files, suddenly all the text turned red and with a worried tone of voice he said that someone was "watching" my computer. There were words like "foreign" and "banking in process". Well, I freaked out!
I said I was going to contact my bank. He said that there would be no need for that , and that he would fix it. Long story short, I authorized $199.99 from my account and he "fixed" the problem and uploaded the Norton software.
That evening I contacted my bank by phone and had an alert put on my account. Early Saturday morning I went to my local branch and told my story to an assistant manager. She said she had never heard of such a thing as text turning red, and while I continued with my narrative she tapped away at her keyboard and, to her surprise, pulled up a website that had page after page of complaints that were PRECISELY what I had described about this company, including the 'red' text.
I asked her what website she was on and she said http://pissedconsumer.com she said that as soon as the amount was out of pending status the bank would dispute it.
I was livid. I came home and called ITech and demanded my money back. The individual I talked to agreed to void the transaction. During the conversation I stupidly mentioned the above website and all the complaints. Because of other commitments this weekend, I didn't get a chance to access the pissedconsumer site until Sunday night. There were NO complaints available. On Monday I stopped by the bank again. The asst. mgr. wasn't available, but another bank official pulled up the site and there were no complaints regarding ITech.
I'm not worried about no one believing me at this point, because the asst. mgr. saw the complaints. But I'd like to know whether it's possible that those scam artists somehow pulled all the complaints. Or maybe there's a reasonable explanation for all this. I don't know how to access the cache of a site, but was wondering if someone could tell me how to do that.
Also, the transaction is still is in pending status as of today (Wed.). This is not normal for my bank. I'm going up to the branch later today to see where the holdup is.
I have contacted the office of my state atty general. They gave me the a link to IC3.gov, where I can file a formal complaint.
I'd appreciate any input. Thanks.
nebenaube
(3,496 posts)spoof the site and highjack the dns record or the site or more likely, reconfigure your system to get dns records from a compromised dns server or alter the hosts file entry. It they actually managed to get control of the site's dns record then everyone in the VLan is going to be pointed to the spoofed site. Also, your computer is compromised.
truth2power
(8,219 posts)denverbill
(11,489 posts)I doubt the hacker could wipe out the data on the pissedconsumer website. It's possible pissedconsumer has some sort of dispute resolution process that places a temporary block on displaying that company's complaints while they investigate. That seems more likely to me.
I just went there and it looked to me like I saw complaints listed.
truth2power
(8,219 posts)denverbill
(11,489 posts)I tried searching on itech and it looks like there are quite a few businesses with similar names. Maybe a legitimate business complained to pissedconsumer and got them yanked.
There is a 'contact us' link at the bottom of their page. Maybe you should ask them.
ohheckyeah
(9,314 posts)cprise
(8,445 posts)...with legal action of some sort.
Response to cprise (Reply #7)
Dash87 This message was self-deleted by its author.
pkdu
(3,977 posts)1.collect consumer complaints
2. Contact businesses about their "business solutions" to repair their reputation for a fee
3. Remove complaints after a fee is paid
Check out the business solutions tab in the website header.
Dash87
(3,220 posts)grok
(550 posts)try this...
look back at your surfing history. try to pick out the http line where you last found the complaints. copy it.
paste it into a google search window. if something pops up that looks like it, click on the triangle to the right,expand it and select cache.
if the page you get is not to your liking, select TEXT-ONLY to the right.
save the page as a document or print. the cache view may disappear any time and you won't get it back.