Computer Help and Support

HereSince1628

(36,063 posts) Thu Aug 15, 2013, 08:37 AM Aug 2013

Need advice on HP 5514 printer on an HP Pavillion running windows 8

yes I know it is awful...but I'm needing help

Our old pavillion died at the end of spring, it was running on vista with this same printer. In prepping for the start of school the SO hit a snag...

It turns out the SCAN function of the printer isn't working from the printers touch screen...I get a message that I'm not connected to the computer...and that I should make sure the printer is installed on the computer and that a toggle is checked to allow scanning from the computer.

The print manager tells me the printer is installed and functioning properly, I can't find a menu that has the toggle allowing scanning from the computer.

On the old system under VISTA I went to 'Picture Gallery' and used "import from scanner" function when I wanted to scan but I can't find a similar function for Windows 8. I can't find anything similar to that in Windows 8.

Any suggestions?

3 replies

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Need advice on HP 5514 printer on an HP Pavillion running windows 8 (Original Post) HereSince1628 Aug 2013 OP

First thought - Do you have the drivers for Windows 8 loaded? RC Aug 2013 #1

Thanks, I reloaded all the driver stuff and went throught the install twice HereSince1628 Aug 2013 #2

I have a HP Office Pro 8600 and it seem so to prefer the wireless route. RC Aug 2013 #3

RC

(25,592 posts)

1. First thought - Do you have the drivers for Windows 8 loaded?

Reply to HereSince1628 (Original post)

Thu Aug 15, 2013, 09:06 AM

Aug 2013

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5096386

Second thought, why Windows 8, and not Windows 7?

Third thought, look for a file with HP Photosmart 5514.exe or some similar and run it. It should have some printer and setup functions. What you are looking for is "Manage scan to Computer" Enable it.

HereSince1628

(36,063 posts)

2. Thanks, I reloaded all the driver stuff and went throught the install twice

Reply to RC (Reply #1)

Thu Aug 15, 2013, 06:01 PM

Aug 2013

the first time I left the printer connected via USB. All the HP software saw the install as complete and functioning normal the scanner still wouldn't work.

Second time I pulled the USB connector and went through the install using the wireless router...all it's functions seem to work again...err, it passed all the tests on the install including the scan test.

RC

(25,592 posts)

3. I have a HP Office Pro 8600 and it seem so to prefer the wireless route.

Reply to HereSince1628 (Reply #2)

Thu Aug 15, 2013, 06:12 PM

Aug 2013

Except for my Linux machine. That one needs the USB cord to work the printer, even though the computer itself is wireless.
Not really a big deal with the present setup.

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