Apple Users

BSdetect

(8,998 posts) Sat Jan 19, 2019, 05:44 PM Jan 2019

Apple TV device screen goes black every few seconds then comes back.

Have changed HDMi cables, Restored software, checked all other cables such as network, still happens.

6 replies

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Highlight:

Apple TV device screen goes black every few seconds then comes back. (Original Post) BSdetect Jan 2019 OP

As a longtime AppleTV user... Seems like a hardware problem. targetpractice Jan 2019 #1

Is there an Apple authorized repair facility near you? PJMcK Jan 2019 #2

I've been having exactly the same problem. Online discussions point to an IP address issue, but I Nitram Jan 2019 #3

How does it attach to your internet? CloudWatcher Jan 2019 #4

I tried switching to one or the other but the problem persisted. BSdetect Jan 2019 #5

I will make sure that my TV and receiver get updated just in case. BSdetect Jan 2019 #6

targetpractice

(4,919 posts)

1. As a longtime AppleTV user... Seems like a hardware problem.

Reply to BSdetect (Original post)

Sat Jan 19, 2019, 06:06 PM

Jan 2019

Possibly with the AppleTV or TV... Here's how to troubleshoot (if possible)...

1. Connect your AppleTV to another HDMI port on your TV;
2. Connect your AppleTV to another HDMI TV;
3. Connect another device (computer or laptop) to your TV via the same HDMI port;

It's unlikely the cable since you swapped them out. My guess is a problem with he HDMI signal OUTPUT from the AppleTV or INPUT into your current HDMI port into your TV (OR HDMI input in general to your TV).

PJMcK

(22,037 posts)

2. Is there an Apple authorized repair facility near you?

Reply to BSdetect (Original post)

Sat Jan 19, 2019, 06:13 PM

Jan 2019

I've gone to both the Apple Store and to third party repair shops for all things Apple and have never been disappointed. Some shops will accept shipped-in equipment.

Nitram

(22,825 posts)

3. I've been having exactly the same problem. Online discussions point to an IP address issue, but I

Reply to BSdetect (Original post)

Sat Jan 19, 2019, 07:52 PM

Jan 2019

don't know how to fix that. Turning it off and then back on again seems to work most of the time (for a while).

CloudWatcher

(1,850 posts)

4. How does it attach to your internet?

Reply to BSdetect (Original post)

Sun Jan 20, 2019, 04:47 AM

Jan 2019

Sounds a little like both wifi and ethernet are attached and it's fighting about which to use. But ... if you're using Wifi, I'd try switching to Ethernet. If you're using Ethernet, I'd switch to Wifi. Just to see if it makes a difference.

Hope this helps

BSdetect

(8,998 posts)

5. I tried switching to one or the other but the problem persisted.

Reply to CloudWatcher (Reply #4)

Sun Jan 20, 2019, 09:25 AM

Jan 2019

Might just use the Amazon Fire instead. I have one that is not being used.

Or Roku. That works great in another room.

BSdetect

(8,998 posts)

6. I will make sure that my TV and receiver get updated just in case.

Reply to BSdetect (Original post)

Sun Jan 20, 2019, 09:28 AM

Jan 2019

Last edited Tue Jan 22, 2019, 11:06 PM - Edit history (1)

Have not done those yet but perhaps they are already using the latest updates anyway.

Turned out to be the HDMI cable. After trying three that did not work the fourth did the trick.

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