In select circumstances, until earlier today, the Zynga game Coasterville told users to email a certain address @themepark.com if something went wrong. The problem is, that email address didn't belong to a Zynga employee.

Instead, it belonged to Eric Mueller, who owns the domain themepark.com, which he uses for his web design firm.

Now, Eric doesn't work for Zynga. He tells us he's never played a Zynga game in his life. But the mix-up has for the past few months left Eric in the role of impromptu customer service assistant, with frustrated Coasterville players emailing him for help with their problems. A position he's taken to with aplomb.

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Here's a selection of his responses to Coasterville players, most of whom had no idea he wasn't an actual Zynga employee, and who went along with his seemingly helpful requests.

I know that For Canada Day, the engineering department wraps the ".ca" servers in Canadian flags, and then sets a plate of poutine on top. This sometimes can cause the server to overheat, and sometimes even get gravy into the login/logout module. I thought that might be what was going on, but I checked with the Canadian server techs and they are telling me that Canada Day passed without incident and the servers all enjoyed their break and are back to running fine.

However, I told them that wasn't the case and explained the problems you are having with the game, so they suggested another fix specifically for Canadian players. Here's what they said to try: do you have a hockey jersey? If so, you should lay it across your keyboard, and then try to enter the game. If that doesn't work, put the jersey on and then give it another shot.