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Cathay Pacific sells $16,000 tickets at economy prices - again
Source: The Guardian
Cathay Pacific sells $16,000 tickets at economy prices – again
Hong Kong-based carrier says it will honour tickets after second error in a fortnight
Rupert Neate
Mon 14 Jan 2019 16.10 GMT Last modified on Mon 14 Jan 2019 16.36 GMT
Cathay Pacific has accidentally given passengers first-class airline tickets at economy prices – for the second time in a fortnight.
The Hong Kong-based carrier sold first-class tickets from Portugal to Hong Kong, which normally cost about £12,500, for only £1,175 because of an error on its website.
The airline said it would honour the tickets, which were sold on Sunday. The flights are from Lisbon to Hong Kong via London. A flight departing early in the morning was listed for $16,000 (£12,450) but taking the same route at midday cost only $1,512 (£1,175).
A Cathay spokeswoman said a “very small number” of customers had been able to buy the fares at the vastly discounted prices and it looked “forward to welcoming you in board to enjoy our premium services”. The airline said it stopped sales as soon as the error was highlighted by a journalist at the South China Morning Post. The journalist, Danny Lee, did not say whether he had bought a ticket himself.
The airline said it was urgently “looking into the root cause of this incident both internally and externally with our vendors”. It comes less than two weeks after a similar error allowed people to buy business and first-class tickets from Vietnam to New York for $675 (£534), rather than the standard $16,000.
-snip-
Hong Kong-based carrier says it will honour tickets after second error in a fortnight
Rupert Neate
Mon 14 Jan 2019 16.10 GMT Last modified on Mon 14 Jan 2019 16.36 GMT
Cathay Pacific has accidentally given passengers first-class airline tickets at economy prices – for the second time in a fortnight.
The Hong Kong-based carrier sold first-class tickets from Portugal to Hong Kong, which normally cost about £12,500, for only £1,175 because of an error on its website.
The airline said it would honour the tickets, which were sold on Sunday. The flights are from Lisbon to Hong Kong via London. A flight departing early in the morning was listed for $16,000 (£12,450) but taking the same route at midday cost only $1,512 (£1,175).
A Cathay spokeswoman said a “very small number” of customers had been able to buy the fares at the vastly discounted prices and it looked “forward to welcoming you in board to enjoy our premium services”. The airline said it stopped sales as soon as the error was highlighted by a journalist at the South China Morning Post. The journalist, Danny Lee, did not say whether he had bought a ticket himself.
The airline said it was urgently “looking into the root cause of this incident both internally and externally with our vendors”. It comes less than two weeks after a similar error allowed people to buy business and first-class tickets from Vietnam to New York for $675 (£534), rather than the standard $16,000.
-snip-
Read more: https://www.theguardian.com/business/2019/jan/14/cathay-pacific-sells-16000-dollar-tickets-at-economy-prices-again
